slothelp Privacy
Policy

slothelp is the operator of the online gaming platform accessible at slothelp.app, providing casino-style games, number games, esports betting, and related services to registered users in the Philippines. For the purposes of the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, slothelp acts as the Personal Information Controller (PIC) in respect of the personal data it collects from users of the slothelp platform.

As a Personal Information Controller, slothelp determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is carried out in accordance with applicable Philippine data protection law, including RA 10173 and the regulations issued by the National Privacy Commission (NPC).

slothelp collects personal data from you in the following categories, depending on how you interact with the platform:

2.1 Registration & Account Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are at least 21 years of age)
• Residential address in the Philippines (city, province, postal code)
• Valid email address and Philippine mobile number
• Username and encrypted password
• Security questions and answers (where applicable)

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification (e.g., PhilSys National ID, passport, driver's licence, SSS ID, GSIS ID, PRC ID)
• Proof of address documents (e.g., utility bill, bank statement issued within the last three months)
• Selfie or live photo for identity verification purposes
• Proof of payment method ownership (e.g., screenshot of GCash or PayMaya account, bank statement)

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records, including amounts in Philippine Peso (₱), timestamps, and payment method references
• GCash or PayMaya account reference numbers (we do not store full e-wallet credentials)
• Bank account details used for withdrawals (BDO, BPI, Metrobank), limited to account name and last four digits
• Wagering history, game session records, and account balance history

2.4 Technical & Usage Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the slothelp platform
• Login timestamps and access logs
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Communications Data

• Records of your communications with slothelp's customer support team, including live chat transcripts and email correspondence
• Feedback, survey responses, and complaints submitted to slothelp
• Marketing communication preferences

slothelp uses the personal data we collect for the following specific purposes:

Under the Data Privacy Act of 2012, slothelp processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and slothelp — specifically, to operate your account, process transactions, and provide access to games on the slothelp platform.
• Legal obligation: Processing is required to comply with applicable Philippine law, including PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012 itself.
• Legitimate interests: Processing is necessary for slothelp's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and improving the slothelp service, provided these interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending you marketing communications or using non-essential cookies — slothelp relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

slothelp does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only where necessary and in accordance with applicable law:

5.1 Service Providers & Processors

slothelp engages trusted third-party service providers who process personal data on our behalf, including payment processors (GCash, PayMaya, BDO, BPI, Metrobank), identity verification providers, cloud hosting providers, and customer support platform providers. All such providers are bound by data processing agreements requiring them to process your data only on slothelp's instructions and in compliance with applicable Philippine data protection law.

5.2 Regulatory & Law Enforcement Authorities

slothelp may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine government authorities where required by law, court order, or regulatory obligation. slothelp will notify you of such disclosures where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of slothelp's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

slothelp uses cookies and similar tracking technologies on the slothelp platform to ensure the platform functions correctly, to keep you logged in securely, and to understand how users interact with our games and features.

Types of Cookies We Use

• Strictly necessary cookies: Essential for the slothelp platform to function. These cannot be disabled. They include session cookies that keep you logged in and security cookies that protect against fraud.
• Functional cookies: Remember your preferences, such as language settings and responsible gaming limits you have set on your account.
• Analytics cookies: Help slothelp understand how users navigate the platform so we can improve the experience. Data collected is aggregated and anonymised where possible.
• Marketing cookies: Used only where you have given explicit consent to receive personalised promotional communications from slothelp. You may withdraw this consent at any time through your account settings.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the slothelp platform.

slothelp retains your personal data for the following periods, after which data is securely deleted or irreversibly anonymised:

• Account and KYC data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR regulations and the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with AMLC record-keeping requirements.
• Customer support communications: Retained for three (3) years from the date of the communication, or longer if the communication relates to an unresolved dispute or legal matter.
• Technical and usage data: Retained for up to twelve (12) months, after which it is aggregated and anonymised for analytical purposes.
• Marketing preferences: Retained until you withdraw consent or close your account, whichever is earlier.

Where slothelp is required by law to retain data for a longer period, the statutory retention period will apply.

As a data subject under the Data Privacy Act of 2012 (RA 10173), you have the following rights in relation to your personal data held by slothelp. You may exercise any of these rights by contacting our Data Protection Officer at [email protected].

slothelp implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and slothelp's servers
• Encryption of sensitive data at rest, including KYC documents and financial records
• Role-based access controls limiting internal access to personal data to authorised personnel only
• Regular security assessments and vulnerability testing of the slothelp platform
• Multi-factor authentication requirements for administrative access to systems holding personal data
• Incident response procedures aligned with NPC breach notification requirements under RA 10173

While slothelp takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your slothelp account credentials confidential and for notifying us immediately if you suspect any unauthorised access to your account.

The slothelp platform is strictly intended for individuals who are at least twenty-one (21) years of age. slothelp does not knowingly collect personal data from persons under the age of 21. Registration on slothelp by persons under 21 is prohibited under our Terms and Conditions and applicable Philippine gaming regulations.

If slothelp becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on slothelp, please contact us immediately at [email protected].

slothelp reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. Where changes are material, slothelp will notify registered users via email or a prominent notice on the slothelp platform at least fourteen (14) days before the changes take effect.

The effective date at the top of this Privacy Policy indicates when it was last updated. Your continued use of the slothelp platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how slothelp protects your data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way slothelp handles your personal data, please contact our Data Protection Officer. We aim to respond to all privacy-related enquiries within fifteen (15) business days.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data protection rights have not been respected by slothelp. For more information about your rights under the Data Privacy Act of 2012, visit the NPC's official resources.

For questions about your account, responsible gaming tools, or general support, please also visit our FAQ page or review our Terms & Conditions.